Return & Exchange Policy


OverstockSilver.com strives for happy and satisfied customers. Although our sterling silver jewelry is the highest quality available on the net, we do understand that some of the high quality silver and cubic zirconia cz jewelry you receive from us, may not have been exactly what you were looking for. Therefore, you may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. All jewelry must be returned in its original condition for a refund or exchange. All items that OverstockSilver.com engraves and all clearance / sale items are not returnable or exchangeable. To return silver jewelry to OverstockSilver.com, follow these steps:

- For an exchange, indicate on the invoice what you wish to exchange the returned silver jewelry with. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement silver jewelry. Please include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration. Any items showing that they have been worn, altered, or damaged will be returned to sender.

- Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important, and if the reason for the return is something that needs to be corrected on our end, we would like to be notified so that we may correct the issue immediately.

- Please do not forget to include the original packaging in the return box, including your sterling silver jewelry, and the copy of the invoice.

- Please write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. (see examples below) You may return or exchange any item except final clearance / sale items or custom engraved items for any reason, within 30 days of your purchase. No RMA number for returns or exchanges is necessary.

- We will only accept returns or exchanges through the US postal service to our PO box. Additionally, we recommend using delivery confirmation to track the delivery status of your package and you must apply postage to the returned package.

- Once your silver jewelry return(s) are received, it will be processed with 10 business days. OverstockSilver.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 10 business days of receiving your returned sterling silver jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming..

If you need to return jewelry to us, please address the package like this:

OverstockSilver.com - EXCHANGE
P.O. Box 1252
Hunt Valley, MD 21030

or

OverstockSilver.com - RETURN
P.O. Box 1252
Hunt Valley, MD 21030

Please call us at 1-800-430-0969 or email us at sales@overstocksilver.com with any questions in regards to our return/exchange policy..

Visit us soon and often at www.overstocksilver.com as we continue to add new sterling silver jewelry and sterling silver cubic zirconia cz jewelry pieces weekly.


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